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Petalworks (“we,” “us,” the “Platform”) is operated by [your legal entity name — e.g. Petalworks LLC]. Petalworks provides independent flower shops (“Shops”) with a private, custom-branded storefront and related tools (a build-your-own configurator, an AI design concierge, catalog management, order and payout handling, and related features). Each Shop's storefront is reachable only via a link, QR code, or direct search for that specific Shop — Petalworks does not operate or present a public directory of Shops.
Shops create an account to access the seller dashboard. You're responsible for keeping your login credentials confidential and for all activity under your account. You must provide accurate information about your business when registering.
Buyers pay Shops directly through Stripe, our payment processor. Petalworks is not a party to the sale between a Shop and its buyer — we provide the technology, and where a commission applies (see section 6) it is deducted automatically. Refunds, order fulfillment, and delivery are the Shop's responsibility; Petalworks does not handle flowers, shipping, or delivery.
Petalworks uses AI (via Anthropic's Claude models) to suggest arrangements, catalog entries, event proposals, and care guidance. AI suggestions are drawn only from a Shop's own catalog data, but they are suggestions — a Shop is responsible for reviewing pricing, availability, and care advice before it reaches a customer. AI outputs may occasionally be inaccurate.
You won't use Petalworks to violate any law, infringe anyone's rights, upload content you don't have the right to use, or attempt to access another Shop's data or another user's account.
Shops pay a monthly subscription for the plan they choose, after a free trial, as shown on the Billing page. Petalworks takes no commission on orders from a Shop's own customers. A performance commission, set per Shop and shown in its dashboard, applies only to orders placed through a tracked link Petalworks sent on the Shop's behalf (a reminder, a reorder reminder or a special offer). Card-processing fees are passed through at cost. Petalworks takes no commission on event deposits.
Second Bloom. A buyer may add a Second Bloom to a delivered order: a few days after delivery the Shop returns to refresh the arrangement with fresh stems at a time the recipient picks. If the recipient declines or doesn't pick a time within a week of the offered date, the Second Bloom amount is refunded to the buyer. Stem Club. A Stem Club membership is a prepaid block of weekly pickups at one Shop. A member can skip a week before its pickup day (it moves to the end of the block). Refunds for unused pickups are handled by the Shop.
Either party may stop using or providing the Platform at any time. We may suspend or close an account that violates these Terms or that we reasonably believe is fraudulent or harmful to other users.
The Platform is provided “as is.” To the fullest extent permitted by law, Petalworks is not liable for indirect, incidental, or consequential damages, or for the quality, timeliness, or condition of flowers or deliveries fulfilled by a Shop.
These Terms are governed by the laws of [your state, e.g. the State of California], without regard to conflict-of-law principles.
Questions about these Terms: support@yourdomain.com. See also our Privacy Policy.